We offer support services for both regular operation requirements and maintenance requirements during failures.
We plan every single component of operation and maintenance work and provide services according to your needs, furthermore we can ensure a backup system is available in case of failures. Additionally, we cover and manage regular and irregular changes to the system settings on behalf of our clients.
Example Services Provided
- telephone and on-site standby support
- arrangement of repair work with manufacturer on behalf of clients
- data and system recovery (when backup is available)
- regular report submission (e.g., failure summary, log analysis report)
- regular operation on behalf of customers (e.g., data backup, backup tape change, LED status confirmation)
- system setting changes and additional work on behalf of customers
- customer system information management
Operation/Maintenance Service Systems Examples
- router, firewall, switching hub
- PABX、TV/Voice conference system
- PC, various servers