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Privacy Policy

KDDI Philippines recognizes the importance of personal information. In order to thoroughly protect such information, KDDI Philippines, Personal Information Protection Act, Guidelines Concerning Protection of Personal Information in Telecommunications Businesses, Guidelines Concerning Protection of Personal Information of Broadcast Service Users, and other such laws and ordinances, publicly discloses and pledges to comply with this Privacy Policy.

Collection of Personal Information

KDDI Philippines collects personal information (such as names, addresses, telephone numbers, and e-mail addresses) of its customers to the extent necessary to provide its telecommunications services and other services. In addition, when KDDI Philippines has collected or attempts to collect personal information from its customers, KDDI Philippines discloses to its customers and announces to or notifies its customers the intended purpose for which it will use such information.

Usage of Personal Information

KDDI Philippines will not handle the personal information in its possession beyond the extent necessary for fulfilling its intended purpose of usage, except in the following cases.

  1. 1. In instances where the customer has granted their permission
  2. 2. In instances where KDDI Philippines is required to do so by a legally-enforced order
  3. 3. If such information is required for the protection of a person's life, body, or property, and the permission of the customer cannot be readily obtained
  4. 4. If such information is required especially for the improvement of public health or the promotion of sound nurturing of children, and the permission of the customer cannot be readily obtained
  5. 5. If it becomes necessary by legal ordinance to cooperate with a government agency, or parties authorized by them, and there is concern that seeking permission of the customer may hinder the execution of the relevant duties
    1. Management of Personal Information

      KDDI Philippines takes measures to manage access to personal information, limit the steps of its handling, and prevent unauthorized outside access, as well as measures to prevent leakage, loss or damage and other necessary and appropriate measures in order to safely manage personal information.

      Disclosure of Personal Information

      KDDI Philippines will answer, within a reasonable time period, requests from the customer or a party acting on behalf of the customer for disclosure of applicable personal information, except in the following cases.

      1. 1. If there is due concern of damage to the life, body, property, or other rights or interests of the customer or any third party
      2. 2. If there is due concern of a significant obstruction to the proper operations of KDDI Philippines
      3. 3. If there is the possibility of violation of any legal ordinances
        1. Amendments of Personal Information

          KDDI Philippines, if requested by the customer or a party acting on behalf of the customer to make amendments, additions, or deletions to the content of the applicable personal information (hereinafter referred to as "Amendments, etc.") will examine the request within a reasonable time period and, based on this examination, will carry out Amendments, etc. of the applicable personal information within the extent necessary to fulfill the intended purpose.